Some BT customers have reported being charged for Xbox Game Pass without their knowledge or consent. An additional £10 per month was added to their internet bill, despite them not requesting the gaming subscription. BT has apologized and refunded the money to those affected, but customers have described their experiences as concerning. The reason for the charges is unclear, and the extent of the problem is unknown. BT has urged its customers to remain vigilant and report any suspicious account changes. The issue has been ongoing since at least October 2023, and some customers discovered the error through email notifications thanking them for activating their subscription. BT has acknowledged that this is a known issue and is working to resolve it.